bpex Privacy Policy

1 Who We Are

bpex is an online entertainment platform operating at bpex.onl, offering Sports Betting, Live Casino, Fish Games, VIP rewards and PKR-based payment services to adult users in Pakistan. When this policy refers to "bpex", "we", "us" or "our", it refers to the bpex platform and the team responsible for operating it.

bpex acts as the data controller for the personal information collected through this platform. This means we determine the purpose and manner in which your personal data is processed. We are responsible for ensuring that any data processing carried out on your account complies with the standards described in this Privacy Policy.

If you have questions or concerns about data privacy at bpex, you can reach our support team directly. Contact details are provided in Section 12 of this policy.

2 Data We Collect

bpex collects personal data from you in a number of different ways depending on how you interact with the platform. Below is an overview of the categories of data we collect and the typical source of each type.

We do not collect any data beyond what is necessary for the operation of the platform, the processing of payments and compliance with applicable requirements. You are not required to provide optional information, though some features may be limited without it.

3 How We Use Your Data

The personal data collected by bpex is used for specific, defined purposes. We do not use your data for purposes beyond what is described here without first obtaining your consent or having a legitimate operational reason to do so.

• Account creation and management: Your name, mobile number and date of birth are used to create and maintain your bpex account. This includes verifying that you meet the 18+ age requirement.
• Identity verification (KYC): We use identity documents such as your CNIC to confirm your identity and prevent fraud, money laundering and underage access. This is a standard requirement for online gaming platforms.
• Processing deposits and withdrawals: Payment data including your JazzCash, Easypaisa, Raast or bank account details are used solely to process your PKR transactions. We do not store your full payment credentials beyond what is necessary for transaction processing.
• Platform personalisation: Account activity data helps us show you relevant promotions, betting markets — such as PSL Cricket matches and T20 events — and game recommendations that match your interests on the platform.
• Security and fraud prevention: Technical data including IP addresses and device information is used to detect suspicious activity, prevent unauthorised account access and protect the integrity of the platform.
• Customer support: Communications data is used to handle your queries, resolve disputes and improve the quality of our support service.
• Platform improvements: Aggregated, anonymised usage data helps us understand how players interact with bpex so we can improve the user experience, fix issues and develop new features.
• Compliance: We may be required to retain or process certain data in order to comply with applicable legal or regulatory obligations.

We do not use your personal data for automated decision-making in ways that produce significant negative effects on you without human review being available upon request.

4 Payment Data & Financial Transactions

bpex processes all financial transactions in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or other supported mobile wallets, certain payment data is necessarily involved in completing that transaction.

How we handle payment data at bpex:

• Payment account details — such as your JazzCash wallet number or bank account number — are used only for the specific transaction you initiated. They are not stored in full beyond what is needed for verification and audit purposes.
• All payment data is transmitted over encrypted connections. We use industry-standard security protocols to protect financial information in transit.
• bpex does not sell, rent or share your payment information with third parties for marketing or commercial purposes. It is only shared with the relevant payment processor to complete your transaction.
• Transaction records — amounts, dates, payment method used — are retained as part of your account history for the period described in Section 7 of this policy.
• Where payment fraud or suspicious transaction patterns are detected, bpex may suspend transaction processing pending investigation. This is done to protect your account and the integrity of the platform.

bpex requires that all payment accounts used on the platform are registered in the account holder's own name. Attempting to use payment accounts belonging to another person is a breach of both our Terms and Conditions and this Privacy Policy.

5 Cookies & Tracking Technologies

bpex uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences and understand how users interact with the site. Below is a summary of the types of cookies we use.

• Essential cookies: These are required for the platform to function. They handle your login session, maintain your account state during a visit and ensure that the site loads correctly. You cannot opt out of these without effectively being unable to use the platform.
• Functional cookies: These remember your preferences — such as your language setting or previously viewed game categories — so the platform feels consistent across visits.
• Analytics cookies: We use anonymised analytics to understand traffic patterns, popular sections of the platform and how users navigate between pages. This data is aggregated and does not identify individual users.
• Security cookies: These help us detect unusual activity, prevent bot access and protect your account during a session.

Most web browsers allow you to manage cookie preferences through their settings. Disabling non-essential cookies will not prevent you from using the core bpex platform, though some personalisation features may be affected. By continuing to use bpex after being informed of our cookie use, you accept our use of cookies as described here.

We do not use cookies to track your activity on other websites or to build advertising profiles for third-party marketers.

6 Who We Share Your Data With

bpex does not sell your personal data. We share data only where it is necessary to operate the platform, process your transactions or meet compliance requirements. The categories of third parties we may share data with are listed below.

• Payment processors: JazzCash, Easypaisa, Raast, banks and other payment network operators receive only the data required to process your specific transaction. These are established Pakistani payment networks with their own data protection practices.
• Identity verification providers: When you complete KYC verification, your identity documents may be processed by a third-party verification service. These providers are bound by confidentiality obligations and may only use your data for the stated verification purpose.
• Platform technology providers: Companies that provide infrastructure, hosting, security tools or software services that underpin the bpex platform may process data as part of delivering those services. They operate under data processing agreements and are not permitted to use your data for their own purposes.
• Fraud prevention and security services: Where suspicious account activity is detected, relevant data may be shared with fraud detection partners to investigate and protect the platform and its users.
• Legal and compliance obligations: bpex may disclose data to relevant authorities where required by a lawful order or legal obligation. We will only do this to the extent required and will use reasonable steps to notify you where permitted.

Any third party that receives data from bpex is required to handle it securely and to use it only for the purpose for which it was shared. bpex does not knowingly share personal data with parties in countries that do not maintain adequate data protection standards without appropriate safeguards in place.

7 Data Retention

bpex retains personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are as follows:

• Active account data — retained for the full duration your account is open. This includes identity data, contact details, account activity and transaction history.
• Transaction and financial records — retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practices.
• Identity verification documents — retained for the period the account is active plus a minimum of five years after closure.
• Customer support communications — retained for up to three years from the date of the last interaction, unless a longer period is required due to an unresolved dispute.
• Technical and session logs — typically retained for up to twelve months from the date of collection, after which they are deleted or permanently anonymised.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Data that has been fully anonymised may be retained indefinitely for aggregated platform analysis.

If you request account closure, we will begin the deletion process for data that is no longer required to be retained. Some categories of data — particularly financial and identity records — must be retained for the minimum periods stated above regardless of account closure.

8 Your Data Rights

As a bpex user, you have rights regarding the personal data we hold about you. These rights are described below. To exercise any of them, contact bpex support with your registered account details and a clear description of your request.

9 Children & Minors

bpex is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The platform requires users to confirm their age during registration and we use identity verification to validate age claims where necessary.

If bpex discovers that an account has been registered by someone under 18, we will immediately close that account, reverse any deposits made and delete the personal data associated with it, subject to any mandatory retention requirements under applicable law.

Parents and guardians who believe a minor may have created a bpex account using false information should contact our support team immediately so we can investigate and take the appropriate action.

10 Security Measures

Protecting the personal data and financial information of bpex users is a core priority. We have implemented a range of technical and operational measures designed to keep your data secure.

• Encrypted data transmission: All data exchanged between your device and the bpex platform is transmitted over encrypted HTTPS connections, preventing interception by third parties.
• Secure password storage: Account passwords are stored using industry-standard hashing techniques. bpex staff cannot see your password in plain text and will never ask you to share it.
• Access controls: Access to personal data within bpex's internal systems is restricted to staff who genuinely need it to perform their role. Access is logged and regularly reviewed.
• Fraud monitoring: Automated systems monitor account activity for patterns that suggest unauthorised access, unusual payment behaviour or other anomalies. Flagged accounts are reviewed by our security team.
• Regular security reviews: bpex conducts periodic reviews of its security practices and infrastructure to identify and address potential vulnerabilities before they can be exploited.

While bpex takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone and report any suspected unauthorised access to our support team right away.

11 Updates to This Privacy Policy

bpex may update this Privacy Policy from time to time as the platform evolves, new features are introduced or practices change. When material changes are made to this policy, we will notify registered users through the platform or via the contact details on file where practicable.

The effective date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so you stay informed about how bpex handles your personal information.

If you continue to use bpex after an updated Privacy Policy has been published, your continued use constitutes acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

Minor updates — such as wording clarifications, formatting changes or corrections of typographical errors — may be made without a formal notification. Only changes that materially affect how your data is used or what rights you have will be communicated directly.

12 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise one of your data rights or need to report a data-related concern, please contact the bpex support team. We aim to respond to all privacy-related requests within a reasonable timeframe.

You can reach us at: [email protected] — please note this email address is displayed as a reference. Contact should be made through the official support channel available when logged into your bpex account for the fastest response.

When submitting a data rights request, please include your registered mobile number or account username, a clear description of your request and any relevant details that will help us locate your account and data accurately.

bpex is committed to resolving privacy concerns promptly and fairly. If you are not satisfied with the response you receive, you may escalate the matter through the dispute resolution process described in our Terms and Conditions.